June 17, 2021

WASA Disconnects Water Supply For Non-Paying Customers

By Newsroom

The Water and Sewerage Authority revealed on Thursday that it has begun disconnecting water supply for customers with outstanding arrears, starting with the Barataria, San Juan and Chaguanas areas.

The Authority says the move comes after attempts to encourage those customers to pay or, make an agreement to pay, proved futile.

“The Authority will be continuing similar actions in other areas throughout Trinidad and Tobago, towards collection of outstanding rates under the Water and Sewerage Act, under which the Authority can implement several punitive actions to recover payments including disconnection of service and sale of property,” WASA said in a statement on Thursday morning, revealing the disconnections began a day before on Wednesday.

It continued: “Customers with accounts in arrears are  therefore encouraged to pay their outstanding bills via any of the following options: WASA Customer Portal https://customerportal.wasa.gov.tt/; WASA Service App available on Apple and Play Stores; Commercial Banks, SurePay, Western Union and the Authority’s Customer Service Centres. Those who are unable to immediately clear their arrears can contact the Authority via email: customerservices@wasa.gov.tt, Web-chat: www.wasa.gov.tt, or WhatsApp: 709-7793 (message only) to discuss available payment options.”

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