The Water and Sewerage Authority says it will move to collect outstanding rates, as it laments that a staggering 45% of its 400,000 customers are behind on paying their water bill for two or more billing cycles, impacting WASA’s ability to operate efficiently.

“Unfortunately, non-paying customers are impacting the Authority’s operations and capacity to also service those customers whose rates are paid up-to-date,” a statement from WASA read on Wednesday. 

Through its “Stay Connected Campaign”, the Authority is calling on all its customers with accounts in arrears, to pay all their outstanding bills via any of the following options: Customer Portal https://customerportal.wasa.gov.tt; WASA Service App, available on Apple and Play Stores; Commercial Banks, SurePay, Western Union and the Authority’s Customer Service Centres.

Customers who are unable to immediately clear their arrears can contact the Authority via email: customerservices@wasa.gov.tt, Web-chat: www.wasa.gov.tt, or WhatsApp: 709-7793 (message only) to discuss available payment options.