The Office of the Ombudsman of Trinidad and Tobago has launched its new digital case management system, the Ombudsman Advanced Solutions Investigation System (OASIS) to enhance investigations into complaints against public authorities.

According to a press release from the Office, the launch of OASIS and the Office’s new website was held at its Head Office on February 26, 2024. Ombudsman Rajmanlal Joseph stated that OASIS empowers the institution to function outside the limitations of physical files and office spaces. 

The system is at the core of the Office of the Ombudsman’s thrust for digital transformation, and its implementation is part of the organisation’s strategic plan outcome of delivering outstanding customer service.

It was further stated that OASIS connects the institution’s offices nationwide with seamless integration, provides real-time data access and paves the way for paperless operations. It features an electronic repository of all complaint files, task-related reminders, and a real-time dashboard that alerts users to developments requiring attention.

To ensure robust data security and disaster recovery standards, OASIS employs a three-tier protection system. Ombudsman Joseph noted that such advanced information systems can alleviate certain challenges faced by public authorities which become apparent during his investigations.

Such challenges include problems in locating physical files and documents or tracking the most recent updates on matters- issues which impact the resolution of complaints from members of the public. The Ombudsman also reaffirmed the institution’s commitment to being an exemplary dispute resolution entity for the benefit of all who access public services in Trinidad and Tobago.